常用商務 英語 郵件范文
商務英語郵件中的語言和大家平時說的、聽的地道的口語表達沒有太大差別，商務英語郵件在“腔調(diào)”上雖然有“正式”和“非正式”的區(qū)別，但是它們都必須是“自然的” 。下面介紹常用商務英語郵件范文，希望可以為大家?guī)韼椭?/p>
1. 向顧客推銷商品
Dear Sir:
Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.
Yours faithfully
2. 提出詢價
Dear Sir:
We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
Truly
3. 迅速提供報價
Dear Sir:
Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.
Key Words:
1. available: adj. 可獲得的; 有空的; 可購得的; 能找到的
2. enclosed: adj. 被附上的; (用墻等)圍住的; 封閉的; 與外界隔絕的
3. brochure: n. 小冊子;手冊
4. promotional : adj. 促銷的; 增進的
5. quote: vt. 報價;引述
6. catalog ：n. 目錄;登記;記載;產(chǎn)品樣本
7. capacity：n. 容量; 才能; 性能; 生產(chǎn)能力
外貿(mào)英文郵件范文之拒絕合作
【一】
Dear Mr. Green,
We acknowledge receipt of your order 17 you ed us this morning concerning silk blouses, but regret to tell you that we are unable to take your order as the products you requested are not available for the time being owing to our manufacturers' lack of raw materials.
We contacted our manufacturers the moment we got your order. We are told that they can't get enough raw materials until the end of May. So if you can wait until then, we will contact you as soon as the products are available. Our manufacturers have promised to supply enough silk blouses then, including what you requested.
We are indeed sorry for being unable to take your order. We sincerely hope that you will understand our situation and keep business relations with us in the future.
Yours sincerely,
Yang Bing
尊敬的格林先生：
貴公司訂購我方絲綢襯衫編號為117的訂單，今天早晨已收到。但遺憾的是，由于廠家原材料短缺，所以，貴公司所訂產(chǎn)品，我方暫時無法供應。
收到貴公司訂單后，我們立刻聯(lián)系了我方生產(chǎn)廠家，得知他們要到五月底才以購得大量原材料。因此，如果貴公司能等到那個時候的話，我們一旦進貨，就跟你們聯(lián)系。我方廠家已經(jīng)承諾，那時他們能夠向我公司供應足夠的絲綢襯衫，包括貴公司訂購的產(chǎn)品。
對于未能接受貴公司訂單，我們再次表示歉意。我們真誠希望貴公司能理解我方處境，今后繼續(xù)與我方保持貿(mào)易關系。
楊冰 謹上
【二】
Dear Mr. Yang,
Thank you for your letter of informing us of your lack of raw materials, thus not enabling send what we have requested.
Now that you couldn't provide us sufficient product, we'd better turn to another company, who may send us the same high-quality as well as yours.
Please don't hesitate to contact us immediately your new products come in.
Yours sincerely,
Sam Green
尊敬的楊先生：
感謝貴公司來函，告知我方因原產(chǎn)料短缺不能給予我方索要的產(chǎn)品。
既然貴方不能提供足夠的貨物，我方還是向其他公司訂貨，他們應該能提供與貴公司一樣好的產(chǎn)品。
一旦新貨運到，請立即通知我方。
怎么才能寫出有腔調(diào)的商務英語郵件
如果你接觸過的商務郵件夠多的話，你會發(fā)現(xiàn)：商務英語郵件中的語言和大家平時說的、聽的地道的口語表達沒有太大差別。商務英語郵件在“腔調(diào)”上雖然有“正式”和“非正式”的區(qū)別，但是它們都必須是“自然的(natural)” ：
商務英語郵件中的語言雖然是written English， 但它們在“腔調(diào)”上應該和spoken English相似。
很多學生在剛剛開始學習商務英語郵件寫作的時候，經(jīng)常會因為過度追求“專業(yè)化”和“職業(yè)化”而使寫出來的句子特別拗口、晦澀。比如下面這個例子：
As per your request, please find enclosed herewith acheck in the amount of $ 47.95.
這個句子中使用了如“as per”和“herewith”這樣的看起來很專業(yè)但是卻沒有太多實際意義的詞。這些詞的使用導致整個句子理解起來很費勁。其實這個學生犯了我們很多學生都會犯的錯誤：試圖通過使用一些big words來提升自己的專業(yè)度。但是這樣的做法往往適得其反。我們來看下這個句子可以怎么改使其看起來更natural 一些：
As you requested, I’m enclosing a check for $ 47.95.
怎么樣，修改后的句子是不是看起來更清爽，更容易理解呢?的確，這句話的“腔調(diào)”要更加natural一些。首先，這個句子中也因為用到了“you”“I”這樣的詞而使它更有親和力，而不是那么冷冰冰。其次，從專業(yè)的角度來看，修改后的句子簡明扼要，既節(jié)約了寫信人的寫作時間，又節(jié)約了收信人的閱讀時間，這種“減法”恰恰體現(xiàn)了的商務溝通對專業(yè)度的要求。
大家再來看兩封郵件，這兩封郵件都是在闡述同一個問題。相信大家讀完這兩封郵件后，會對郵件的“腔調(diào)”有一個更加直觀的認識。
——例1——
Dear Mr.Pendleton:
With reference to your order for a Nashito Camcorder, we are in receipt of your check and are returning same.
I beg to inform you that, as a manufacturer, our company sells camcorders to dealers only. In compliance with our wholesale agreement, we deem it best to refrain from direct business with private consumers.
For your information, there are many retailers in your vicinity who carry Nashito Camcorders. Attached please find a list of said dealers.
Hoping you understand.
Yours truly,
Ava
——例2——
Dear Mr.Pendleton:
We have received your order for a Nashito Camcorder but, unfortunately, must return your check.
As a manufacturer, we sell only to dealers, with whom we have very clear wholesale agreements.
Nevertheless, we sincerely appreciate your interest in Nashito products. We are therefore enclosing a list of retailers in your community who carry a full line of our camcorders. Any one of them will be happy to serve you.
Sincerely yours,
Ava
怎么樣，乍一看，很難看出兩封郵件寫的是一件事情吧?例2的段就把主旨意思點明了：我們已經(jīng)收到了你的訂單，但是很遺憾，我們不得不退還你的支票。而例1繞來繞去繞到最后才知道原來是要拒絕訂單。
綜上所述，商務英語郵件的“腔調(diào)”其實沒有那么復雜，表達自然、言簡意賅就可以寫出一個漂亮的郵件。
商務英語郵件格式
01
開頭 Greetings
Dear XXX
Hello XXX
Hi XXX
XXX可以是對方的名字，也可以是類似 Madam/Sir 這樣的稱謂。
02
正文
步：Introduction
在正文中，件要做的事就是向對方表明自己的身份，并簡單的向對方問好。
比如：My name is XX XX.
注意，寫英文郵件時，名在前，姓在后的。即：First name Last name.
如：
My name is Hong Li. I am the account manager of XXX company.我的名字叫李紅，我是XXX公司的客戶經(jīng)理。
問好這一步有些朋友往往忽略了，其實加上這么一小句話可以讓一封商務郵件多一點“溫度”。符合商務郵件“友好而專業(yè)”的調(diào)性。
比如使用常用的問好語：
I hope you have a wonderful day.
或者：
I hope you are well.
第二步：Purpose
第二步我們需要說明自己發(fā)這份郵件的目的為何。即：
I am writing to XXXX.
I would like to XXXX.
I suggest XXXX.
并盡量在此處以盡量簡明的語言將想要表達的事件闡述完整。
如果郵件中添加了需要對方查看的附件，那么就需要加上“請見附件...”，即：
Please find attached XXX.
XXX就是添加的附件內(nèi)容，如：
the evaluation report 評估報告
meeting notes 會議記錄
第三步：Call to action
第三步，我們要明示我們希望或需要對方做的事情。
如：
Please let me know if the time is convenient for you.
What do you think about XXXX?
第四步：Ending
表示感謝，期望收到對方的回信，有問題可以再聯(lián)系我等等。
如：
I look forward to hearing from you.
If you have any questions please let me know.
Thank you for your understanding.
03
落款 & 簽名
可以使用較常用的落款，如 :
Best regards
或
Warm wishes
注意落款要獨占一行。在落款之后，空一行，然后再寫上自己的名字。
如：
Best regards,
Hong Li
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